A Tailored Recruitment Approach to Global Talent Acquisition

Our client sought to expand its global footprint by relocating its operations from London to Newcastle and needed recruitment expertise. This strategic move aimed to create a new centre of excellence while generating significant employment opportunities within the local community. A critical component of this expansion was the rapid recruitment of a skilled workforce across various levels, including senior management, team leadership, and customer-facing roles with multilingual capabilities

To support this ambitious expansion, we implemented a multi-phased recruitment strategy. Initially, we focused on identifying and securing top talent for key leadership positions, including Contact Centre Manager, Team Leaders, and a Resource and Planning Manager. Once the core leadership team was established, we shifted our focus to building a high-performing customer service team. This involved a large-scale recruitment drive to fill numerous Customer Service Advisor and Administrator roles across multiple departments. To meet the client’s specific needs, we also recruited multilingual advisors proficient in Dutch, French, Italian, and Spanish

Our tailored recruitment approach enabled the client to successfully establish a new operational hub in Newcastle. The rapid recruitment of a skilled workforce, coupled with the appointment of experienced leadership, positioned the company for sustained growth and success. By strategically building a multilingual customer service team, the client was able to enhance its global reach and better serve its diverse customer base.